FAQ
Glitz Events and Creations
7112 Siwell Road, Suite A
Byram, MS 39272
Phone Number: 601-559-4138
Email Address: glitzeventsandcreations@gmail.com
Question and Answers
Q. WHEN SHOULD I BOOK MY EVENT?
A: You will need to book your event as soon as possible.
Q. HOW MUCH DO EVENTS USUALLY COST?
A: All events vary in pricing. Pricing is to be determined by the details of your event, such as the number of guests, specialty seating, balloons, etc.
Q. DO I HAVE TO HAVE A CONSULTATION?
A: YES! You will need to have a consultation. A consultation allows us to get to know one another and gather the details for your event. You can schedule the consultation may be scheduled in person or by phone.
Q. HOW DO I RESERVE THE DATE FOR MY EVENT?
A: Once availability is checked and confirmed, a consultation is scheduled. Once a consultation has been completed, an invoice is sent with the pricing for the event design and setup. A retainer fee secures and locks in your date. All retainer fees are non-refundable.
Q. DO YOU OFFER PLANNING SERVICES FOR EVENTS (BABY SHOWERS, BIRTHDAY PARTIES, ETC.)?
A: Yes! We do offer event planning services. GEC can help with finding the right vendors, event spaces, etc.
Q. DO YOU DECORATE FOR WEDDINGS?
A: YES! We absolutely do! Wedding consultations are different from all other consultations. Contact us at glitzeventsandcreations@gmail.com.
Q. DO YOU OFFER ANY OTHER SERVICES?
A: OH! Yes, we do! We offer balloon décor, rental services, party favors, etc.
Q: HOW DO I PLACE A RENTAL ORDER?
A: Submit your desired/requested items. We will check and confirm ability availability. Once the availability is confirmed, we will send out an invoice after you agree to proceed with the booking. Rental invoices are canceled after three days of request if not paid. Place your rental request through our website or by email at glitzeventsandcreations@gmail.com.
Q: WHY IS MY RENTAL REQUEST CANCELED AFTER 3 DAYS IF PAYMENT IS NOT MADE?
A: If a retainer is not made, the items requested are not reserved. Doing this will allow others the option to book the requested rental items.
Q: HOW SOON SHOULD I PLACE MY RENTAL ORDER?
A: You should submit your rental request as soon as possible. We recommend reserving rental items once an event is booked and secured.
Q: AM I ABLE TO PLACE AN ORDER THE WEEK OF MY EVENT?
A: You may place a rental order/request the week of your event. Some rental items requested for the week off will be subjected to a rush fee between $25-$50. All items placed the week of the event must be paid in full. No exceptions.
However, some items may not be able to be reserved for the week of your event.
Q: HOW DO I MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN SUBMITTED?
A: You may add items to your current order or start a new order. However, you may remove items after they have been reserved for your event, but you forfeit your entire invoice and retainer payment, and you will need a new invoice. All revisions to your rental must be requested and submitted via email.
Q: DO YOU CHARGE DELIVERY FEES?
A: There is a standard rate for delivery/pick-up fees for the Jackson Metro Area. We do deliver outside of the Jackson/Metro area. Fees vary for all Deliveries or events outside of the Jackson Metro Area. Delivery fees will be added to your rental invoice.
Q: DO YOU ALLOW PICKUP?
A: On some items, YES! Depending on the size of your rental order and the items requested, you may pick up items from our location in Briarwood West Drive, Suite A, Jackson. Pickup is on Fridays (Business hours) and early Saturday mornings. An email will be sent to you regarding your pickup time. Items are to be returned on Monday during business hours. All items must be picked up in an enclosed trailer or vehicle. No items will be allowed to be picked up in an open trailer or pickup truck.
Q: WHAT HAPPENS IF I DO NOT RETURN MY ITEM ON THE NEXT BUSINESS DAY?
A: You will be charged another day for the items rented. No exceptions!
Q: WHEN IS PAYMENT DUE FOR MY ORDER?
A: A non-refundable retainer charge is due to reserve the requested. Full payment for your rental/order will be due 1 (one) week before the reserved rental date. Balances not paid (3) days prior to the event date will be automatically canceled.
Q: WHAT IS YOUR CANCELLATION POLICY?
A: You may cancel your order any time and forfeit your retainer payment and any payments made.
Q: WHAT IF AN ITEM IS BROKEN/DAMAGED OR LOST?
A: If an item is broken, damaged, or lost, you will be responsible for replacing it and/or charged a replacement fee. If an item is broken or damaged upon delivery by the delivery person, please let the deliverer know. Once the rental agreement and policy are signed, you agree that all items are correct and in good condition. After the agreement is signed, and you report the item broken, you will be held responsible for replacement.
Q. WHAT IF I DID NOT USE AN ITEM IN MY RENTAL AFTER IT HAS BEEN DELIVERED OR PICKED UP?
A: No refunds will be given. These items were reserved for your date.
Q. WHAT IF THE REQUESTED RENTAL ITEMS ARE NOT ALLOWED OR DO NOT FIT IN THE EVENT SPACE OR AREA RENTED?
A: You are responsible for making sure that the items requested will be allowed or fit into the venue space or desired area. No refunds!
Q. DO I HAVE TO BE AT THE RENTAL LOCATION FOR MY ITEMS TO BE DELIVERED AND PICKED UP?
A: A responsible party must be present during the delivery setup time. Items will not be delivered if no one is present at the time of delivery, and payment is nonrefundable. Please note that you are still responsible for the rental items if another party is on-site to sign.
Q. ARE THERE ANY OTHER FEES THAT MAY COME WITH MY RENTAL?
A: If your delivery is for upstairs, there is an upstairs fee added. Certain items that require additional setup will be subject to a setup fee.
Get the Glitz Experience!